Privacy Policy
Last updated 25 August 2026
This privacy policy explains how Crest Building Services (“we”, “us”) collects, uses and protects the information you give us. We are committed to keeping your personal data safe and using it only to respond to your enquiries and carry out the work you ask us for.
Information we collect
When you contact us through our quote form, we collect your name, email address, phone number, the service you are interested in and any message you send. If you go on to book work with us, we also collect the details needed to plan and carry out the project safely.
How we use your information
We use your information solely to respond to your enquiry, arrange and carry out your project, and keep the records required of a building contractor. We do not sell your data or share it with third parties for marketing.
How we store your information
Your enquiry is handled using secure, industry-standard services. Project records are kept confidential and retained only for as long as required to deliver the work and meet our legal obligations, for enquiries this is 24 months from our last contact with you about it.
Analytics, and only if you agree
If you accept optional cookies we use Google Analytics 4 to understand how people find and use the site, which pages are visited, and whether people tap the phone number or email address. Until you accept, none of that runs: Google Analytics is not loaded, no analytics cookies are set, and no identifier is created on your device. If you decline, it stays off. Sending an enquiry works the same way either way. Full detail is in the cookie and tracking information.
Separately, we keep a plain tally of how many times each page is viewed and how many people accept or decline optional cookies. It uses no cookie, stores nothing on your device, and creates no identifier: your visit becomes part of a number and no record of it is kept. It is never shared with Google or anyone else.
Your rights
You have the right to ask what personal data we hold about you, to have it corrected or deleted, and to withdraw your consent for us to contact you at any time. To make any such request, please get in touch on 07495 434230.
Contact
If you have any questions about this policy or how your information is handled, please contact Crest Building Services on 07495 434230 or via info@crestbuilding.co.uk.